Terms of service

TERMS OF SERVICE

Baked by Lei

Effective Date: May 8, 2026

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1. Overview

This website is operated by Baked by Lei (“Company,” “we,” “us,” or “our”). By accessing or using our website and purchasing from us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our website or services.

We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

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2. Eligibility

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are using the site under the supervision of a parent or legal guardian.

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3. Products and Orders

All products are made to order and subject to availability. We reserve the right to limit or refuse any order placed through the website.

Once an order is placed, it may not be modified or canceled unless explicitly approved by us in writing.

We reserve the right to discontinue any product at any time.

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4. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors at any time.

Payment must be received in full at the time of purchase. We accept payment through the methods made available at checkout.

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

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5. No Returns and Refund Policy

Due to the perishable and made-to-order nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds under any circumstances, except where required by law or explicitly authorized by us in writing.

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6. Shipping and Delivery

All orders are processed within the time frame stated on our Shipping Policy page, unless otherwise noted.

Once an order is transferred to the shipping carrier, responsibility for the shipment transfers to the carrier.

We are not responsible for:

Customers are solely responsible for providing accurate shipping details at the time of purchase.

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7. Food Product Disclaimer

Our products are produced in a home kitchen environment that may handle or come into contact with common allergens, including but not limited to wheat, eggs, dairy, soy, nuts, and gluten.

Customers are responsible for reviewing ingredient information before purchase.

We make no guarantees that products are free from allergens and disclaim all liability for allergic reactions or sensitivities.

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8. Product Handling and Storage

Customers assume full responsibility for proper storage, handling, and consumption of products once delivered.

We are not responsible for product quality deterioration resulting from improper storage, exposure to heat, or delayed consumption after delivery.

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9. Limitation of Liability

To the fullest extent permitted by law, Baked by Lei shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

Our total liability for any claim shall not exceed the amount paid for the product in question.

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10. Indemnification

You agree to indemnify, defend, and hold harmless Baked by Lei, its owner, employees, and affiliates from any claims, damages, losses, or expenses arising out of your use of the website or violation of these Terms.

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11. Intellectual Property

All content on this website, including text, images, branding, product descriptions, and logos, is the property of Baked by Lei and may not be copied, reproduced, or used without prior written permission.

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12. Prohibited Use

You agree not to use this website or its content for any unlawful or unauthorized purpose, including but not limited to:

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13. Third-Party Services

We may use third-party services (including payment processors, shipping carriers, and website platforms). We are not responsible for the actions, policies, or failures of third-party providers.

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14. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

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15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

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16. Dispute Resolution

Any dispute arising out of or relating to these Terms or the use of our website shall first be attempted to be resolved informally. If unresolved, disputes shall be handled in accordance with applicable California law.

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17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

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18. Contact Information