Shipping policy

At Baked by Lei, every order is made fresh with care.

📦 Processing Time

All orders are processed within 2–5 business days. Orders are shipped Monday through Friday, excluding holidays.

🇺🇸 Shipping Area

We currently ship within the United States only.

🚚 Delivery

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times are determined by the shipping carrier and may vary depending on location.

🍪 Freshness & Product Care

Our cookies are made fresh and are best enjoyed upon arrival. For optimal taste and texture, we recommend consuming them within 1-2 days of delivery.

⚠️ Important Shipping Disclaimers

● We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside of our control.

● We are not responsible for packages that are lost, delayed, or stolen once marked as delivered.

● We are not responsible for incorrect shipping information entered at checkout. Please double-check your address before placing your order.

● We are not responsible for melting or heat-related damage during transit.

🤍 Thank You

Thank you so much for supporting our small business. Every order is made with care, gratitude, and intention — we truly appreciate you!